These Terms and Conditions of Service (the “Terms”) govern services provided by Christina Humphrey, a sole proprietor doing business as Mint Exposure, under the Florida-registered fictitious name Mint Exposure, with a principal place of business in Florida (“Mint Exposure,” “we,” “us,” “our,” or “Service Provider”). References to Mint Exposure mean Christina Humphrey acting in that business capacity.

The individual or organization identified as the client in the applicable engagement is “Client,” “you,” or “your.” If you accept an engagement on behalf of an organization, you represent that you have authority to bind that organization. The organization, rather than its authorized representative personally, is the Client unless the Service Agreement expressly states otherwise.

These Terms and the applicable written proposal, quote, statement of work, invoice description, or other scope agreement accepted by the parties (the “Service Agreement”) govern each engagement. The acceptance requirements and order of precedence appear in Sections 1 and 3.

Table of contents

1. Scope and Acceptance
2. Services
3. Service Agreements and Order of Precedence
4. Quotes, Scope, and Change Requests
5. Fees, Invoicing, and Payment
6. PayPal Payments
7. Scheduling, Project Start, and Deadlines
8. Client Responsibilities
9. Client Delays, Inactivity, Suspension, and Termination
10. Revisions, Review, and Approval
11. Rush Services
12. Quarterly Services
13. No Guarantee of Results
14. No Legal, Regulatory, Grant, or Compliance Advice
15. Confidentiality
16. Restricted and Sensitive Information
17. Intellectual Property and Deliverables
18. Third-Party Assets and Licenses
19. Portfolio and Publicity Rights
20. Cancellation and Termination
21. Refund Policy
22. Disclaimer of Warranties
23. Limitation of Liability
24. Indemnification
25. Force Majeure
26. Independent Contractor Relationship
27. Electronic Communications and Signatures
28. Governing Law, Venue, and Disputes
29. General Provisions
30. Changes to These Terms
31. Contact Information

1. Scope and Acceptance

These Terms apply to initiative design, concept development, rollout planning, messaging, visual direction, testing tools, measurement planning, analysis, and related consulting or creative services provided by Mint Exposure.

These Terms must be provided or clearly linked to Client before acceptance of the engagement. Client accepts them by signing a Service Agreement that incorporates them, expressly accepting them electronically, or, after receiving notice that the engagement is subject to them and an opportunity to review them, accepting a quote, paying an invoice, issuing an authorized purchase order, or authorizing work in writing. Merely browsing the website, requesting information, or attending an introductory consultation does not by itself create a paid engagement or constitute acceptance of these Terms.

Client purchase-order terms, vendor-portal terms, procurement terms, and other unilateral terms do not modify these Terms unless Mint Exposure expressly accepts the modification in a writing signed by both parties, subject to requirements of applicable law. A purchase order alone does not override these Terms.

For these Terms, a business day is Monday through Friday, excluding United States federal holidays, measured in the America/New_York time zone.

2. Services

Mint Exposure provides strategic initiative design services, including, as applicable:

• Initiative concept development (Fresh Take).
• Rollout planning, timelines, draft messaging, and outcome-measurement planning (Fresh Plan).
• Visual direction, including name treatments, color and type choices, templates, and style guides (Fresh Look).
• Testing tools, pilot plans, tracking, analysis, and results reports (Fresh Read).
• Quarterly reviews, updated materials, and new concepts.
• Custom and bundled engagements.

The exact scope of services, deliverables, timeline, fees, revision rounds, assumptions, exclusions, and other project-specific terms will be stated in the applicable Service Agreement.

Any service, deliverable, revision, meeting, source-material review, or other work not expressly included in the Service Agreement is outside the agreed scope and may require additional fees, a revised timeline, or a separate engagement.

3. Service Agreements and Order of Precedence

Each engagement is governed by these Terms and the applicable Service Agreement. The Service Agreement specifies the scope, deliverables, schedule, fees, and other commercial details; those details supplement these Terms.

An amendment or Service Agreement signed by both parties controls over these Terms only to the extent it expressly identifies a conflicting provision or clearly states the agreed departure, and only for that engagement. A mutual nondisclosure agreement signed by both parties controls conflicting confidentiality provisions. An accepted but unsigned quote, invoice, or other scope document does not override the general legal provisions of these Terms unless both parties sign the departure. Electronic signatures may satisfy the signature requirement under Section 27.

Any additional policy, including a Booking and Scheduling Policy, applies only if supplied or clearly linked to Client before the applicable booking or engagement is accepted. Such a policy does not override these Terms unless a signed agreement expressly provides otherwise. Mandatory requirements of applicable law control over conflicting contractual terms.

4. Quotes, Scope, and Change Requests

4.1 Quotes

Unless otherwise stated in writing, quotes are valid for 30 calendar days from the date issued. Mint Exposure may withdraw or revise an unaccepted quote at any time before acceptance.

4.2 Fixed-Fee Work

Fixed fees apply only to the scope, assumptions, materials, number of deliverables, revision rounds, delivery schedule, and other conditions stated in the applicable Service Agreement.

4.3 Change Requests

The following are examples of changes that may be treated as out-of-scope work:

• Additional concepts, deliverables, templates, or versions.
• New or substantially revised source material supplied after work has begun.
• Additional meetings, reviews, or stakeholder groups.
• Additional revision rounds.
• Significant changes to a previously approved concept, plan, visual direction, or messaging direction.
• Changes to grant requirements, funder instructions, branding, or program content.
• A shortened delivery timeline.
• Requests to rebuild materials because Client source information was incomplete, inaccurate, or materially changed.

Mint Exposure may issue a change order, revised quote, additional invoice, or revised project schedule before performing out-of-scope work. We are not required to begin or continue additional work until Client accepts in writing the revised scope, fees, and schedule and pays any required additional fees. Restart, rescheduling, and other additional fees must be disclosed and accepted in writing before they are charged.

5. Fees, Invoicing, and Payment

5.1 Prepayment Requirement

Unless the Service Agreement expressly states otherwise, all project fees are due and payable in full before Mint Exposure begins substantive work.

For quarterly services, fees are due in advance at the beginning of each applicable quarter.

Mint Exposure has no obligation to reserve project dates, begin work, deliver work, release editable or final files, or continue services until required payments for those services or deliverables have cleared, subject to the rights in paid deliverables under Section 17.

5.2 Reserved Capacity

When Mint Exposure reserves time, production capacity, or a project delivery window for Client, that capacity may no longer be available to other clients. Payments associated with reserved capacity compensate Mint Exposure for committing professional time and availability to the engagement. Prepayment does not automatically make the entire fee earned or nonrefundable. Any capacity or cancellation charge must satisfy Section 21.

5.3 Late, Failed, or Reversed Payments

If a payment is late, declined, reversed, disputed, charged back, or otherwise not successfully received, Mint Exposure may, subject to the notice, cure, termination, and delivery provisions in Sections 9, 17, and 20:

• Delay work or delivery.
• Suspend the project.
• Withhold unpaid drafts, final files, or editable source files.
• Suspend access to unpaid services or unpaid project materials, subject to Section 17.
• Terminate the engagement.
• Require payment of outstanding balances before resuming work.
• Require a new payment method or full payment in advance for future work.

Client remains responsible for all fees, charges, and amounts due under the Service Agreement, including fees for services performed, approved change requests and expenses, and any permitted reserved-capacity charges under Section 21. No amount may be recovered twice for the same work or capacity. A good-faith payment dispute does not waive Client’s legal rights, and Mint Exposure will not treat the use of a legally protected dispute process alone as a breach.

6. PayPal Payments

Mint Exposure currently uses PayPal for invoicing and payment processing and may use other payment processors identified to Client. Client’s use of a processor is subject to that provider’s applicable terms and policies.

Mint Exposure does not control a processor’s availability, processing delays, account restrictions, transaction limits, payment holds, fees, payment failures, or independent decisions regarding claims, reversals, or chargebacks. This does not excuse Mint Exposure’s own payment errors or obligations under these Terms.

Payment through a processor does not replace Client’s obligations to pay amounts properly due. Client should promptly notify Mint Exposure of a billing issue so the parties can attempt to resolve it, but that request does not delay or restrict Client’s statutory rights, filing deadlines, or payment-provider dispute processes. Neither party may knowingly submit false or misleading information in a payment dispute.

7. Scheduling, Project Start, and Deadlines

Consultations, meetings, and appointments are also subject to any Booking and Scheduling Policy incorporated under Section 3.

7.1 Project Start Date

A project start date, production schedule, or delivery date is not final until all of the following have occurred:

1. Client has accepted the applicable Service Agreement.
2. Mint Exposure has received the required payment.
3. Client has provided all required intake materials and information.
4. Client has identified the authorized project contact and decision-maker.
5. Client has provided any required approvals, access, brand assets, templates, grant requirements, funder requirements, or source documents.

Mint Exposure will confirm the project schedule in writing after these conditions are met. A delivery date is an estimate unless the Service Agreement expressly identifies it as a firm deadline.

7.2 Client-Supplied Deadlines

Client must disclose all material deadlines before the project begins, including grant start and end dates, reporting deadlines, launch dates, internal review deadlines, funder deadlines, and any date by which a draft or final file is required.

Mint Exposure is not responsible for deadlines disclosed after work begins unless we agree in writing to accommodate them. A newly disclosed or shortened deadline may require a rush fee, revised scope, revised delivery date, or refusal of the request based on availability.

7.3 Delivery Dates

Any delivery date depends on Client’s timely cooperation, complete materials, prompt approvals, and compliance with all agreed review deadlines. Delivery dates may be extended on a day-for-day basis, or longer if reasonably necessary, for each day that Client delays in providing required materials, feedback, approvals, payment, or access.

8. Client Responsibilities

Client’s timely participation is essential to the project. Client is responsible for all of the following:

• Providing complete, accurate, and current source content, technical information, data, facts, figures, claims, requirements, and supporting materials.
• Providing brand standards, approved logos, templates, fonts, color specifications, and other brand assets when applicable.
• Providing the grant award description, funder requirements, reporting requirements, and program requirements when applicable.
• Identifying one authorized point of contact with authority to provide feedback and approvals.
• Consolidating feedback from all Client stakeholders into one clear, complete set of comments per revision round.
• Meeting all agreed dates for content delivery, review, feedback, approvals, and payment.
• Reviewing deliverables promptly and carefully.
• Ensuring it has the legal right and necessary permissions to provide all materials to Mint Exposure.
• Confirming the factual, technical, legal, regulatory, grant-related, contractual, and brand accuracy of all content before launch, submission, publication, or use.
• Maintaining copies of all materials provided to Mint Exposure.
• Running the initiative and any test with its own community, and collecting the responses.
• Obtaining any consent, notice, or permission required to collect, use, or share information about the people it serves.

Unless the Service Agreement specifies a different deadline, Client must provide requested materials, feedback, approvals, or responses within two business days after Mint Exposure’s written request.

Mint Exposure may rely on Client-supplied information without an independent audit or verification unless verification is expressly included in the Service Agreement. This does not excuse Mint Exposure’s obligation to perform the agreed services with reasonable professional skill and care.

9. Client Delays, Inactivity, Suspension, and Termination

9.1 Effect of Client Delays

Client must meet agreed deadlines or, if none is stated, respond within two business days after a written request. A missed deadline may require a revised schedule or a project hold. Mint Exposure will notify Client of a material delay and its reasonably anticipated effect. Client-caused delays may extend delivery dates by the duration of the delay or longer when reasonably necessary to reschedule work.

To the extent caused by Client’s untimely cooperation, incomplete or inaccurate materials, or missing approvals, Mint Exposure is not responsible for missed launch dates, reporting dates, funder deadlines, or related lost opportunities. This does not excuse delay independently caused by Mint Exposure.

9.2 Project Pause

Mint Exposure may pause work upon written notice when missing payment, information, access, feedback, or approvals reasonably prevents progress. During a pause, the original delivery date and production slot are not guaranteed, reserved time may be reassigned, and any restart is subject to availability and a revised schedule. Any restart, rescheduling, or rush fee requires written acceptance under Section 4. Charges and refunds are governed by Section 21.

9.3 Inactivity and Abandonment

If required cooperation remains outstanding for ten calendar days after a written request, Mint Exposure may suspend the project by written notice. If Client then fails to respond or provide the required cooperation for thirty calendar days after a written pause or abandonment warning, Mint Exposure may terminate the engagement by a further written notice. The initial two-business-day response deadline permits schedule changes or a pause; it does not by itself establish abandonment.

9.4 Financial and Delivery Consequences

Charges, refunds, and delivery rights following a pause, suspension, or termination are governed by Sections 17, 20, and 21. Client’s decision not to use or complete the work does not eliminate amounts properly due. Restart requires written agreement on the remaining scope, schedule, and any additional fee.

10. Revisions, Review, and Approval

10.1 Included Revision Rounds

The number of included revision rounds is stated in the applicable Service Agreement.

A “revision round” means one consolidated, written set of feedback from Client after reviewing the applicable draft. Feedback from multiple Client stakeholders must be consolidated by Client before it is submitted to Mint Exposure.

10.2 Out-of-Scope Revisions

Additional revisions, fragmented or contradictory feedback, major strategic changes, changes after prior approval, new content, changed source materials, new requirements, or requests that materially alter the agreed scope may be billed separately.

10.3 Review Deadline

Unless the Service Agreement states otherwise, Client must review and respond to deliverables within two business days after delivery. If Client does not respond within that period, Mint Exposure may proceed with internal scheduling, pause the project, or revise the schedule. Silence is not final approval, authorization to publish, or a waiver of remedies for deficient performance. Changes requested after Mint Exposure proceeds with scheduling may require a scope adjustment under Section 4.

10.4 Final Approval

Client is solely responsible for reviewing and approving final deliverables before launch, submission, publication, distribution, or use.

Written approval confirms Client’s review and acceptance of the identified version and direction. Client remains responsible for factual, technical, brand, legal, regulatory, contractual, and grant-related review within its responsibilities under Sections 8 and 14.

Mint Exposure is not responsible to the extent an error results from inaccurate Client materials, Client instructions, or changes made by Client or a third party after delivery. Approval does not relieve Mint Exposure of its express obligations or excuse a failure to perform the agreed scope with reasonable professional skill and care. Corrections needed to meet that scope or standard do not consume an included revision round or incur an additional revision fee.

11. Rush Services

Work requested on a timeline shorter than Mint Exposure’s standard turnaround time is considered rush work.

Rush work is subject to Mint Exposure’s availability and is not guaranteed. If Mint Exposure agrees to perform rush work, the applicable rush fee, expedited schedule, payment deadline, Client-response requirements, and other conditions will be stated in the quote or Service Agreement.

Client acknowledges that rush work requires accelerated Client participation. If Client misses a required content, review, approval, or payment deadline during a rush engagement, Mint Exposure may revise the delivery date, suspend work, or terminate the engagement. Any rush-fee retention, cancellation charge, or refund is governed by Section 21; accepting a rush engagement does not make unperformed services automatically nonrefundable.

12. Quarterly Services

12.1 Quarterly Scope

A quarterly engagement, such as a quarterly Fresh Read, covers the deliverables, review schedule, turnaround expectations, and other terms stated in the applicable Service Agreement.

Quarterly services are subject to Mint Exposure’s reasonable capacity and Client’s timely provision of materials and test responses.

12.2 Advance Payment

Quarterly services are billed and payable in advance at the start of each quarter. Mint Exposure may suspend quarterly services if payment is not received when due.

12.3 Unused Services

Unless the Service Agreement expressly states otherwise, services made available during a quarter that Client does not use do not roll over or have cash value. Any retention of fees remains subject to Section 21, including when Mint Exposure does not make the contracted services available.

12.4 Additional Work

Work that exceeds the agreed quarterly scope, requires rush handling, or requires specialized services may be separately quoted and billed.

12.5 Ending Quarterly Services

Cancellation of quarterly services, notice periods, minimum terms, and final billing obligations are governed by the Service Agreement. Unless Client expressly accepts renewal terms in writing, quarterly services do not automatically renew or authorize recurring charges. Any renewal must identify its billing period, fees, cancellation process, and notice requirements before acceptance. Cancellation accounting and refunds are governed by Section 21.

13. No Guarantee of Results

Mint Exposure provides professional initiative design services intended to improve clarity, planning, communication, visual direction, testing, and measurement. We commit to the agreed services and the professional standard in Section 22. We do not promise how an audience, funder, agency, platform, or other third party will respond.

Mint Exposure does not guarantee exposure, visibility, reach, impressions, publicity, media coverage, engagement, participation, enrollment, community response, trust, credibility, reputation, growth, sales, revenue, profit, return on investment, funding, grant awards or renewals, stakeholder or governmental approval, test results, or program outcomes. The Mint Exposure name, service names, MINT Method, marketing descriptions, recommendations, estimates, and examples do not create a results guarantee. Past results, case studies, and testimonials are examples and do not predict Client’s results.

Results depend on factors outside our control, including Client execution, staffing, resources, timing, program quality, existing relationships, audience behavior, platform policies or algorithms, market conditions, and third-party decisions. Client operates the initiative and any test, manages its staff and community relationships, collects responses, and remains responsible for its program, grant compliance, reporting, implementation, and organizational decisions.

Fresh Read findings and other testing or analysis are limited to the agreed methods and the information provided. Small tests, pilot responses, and samples are early signals; they are not necessarily representative, statistically significant, independently verified, or proof of causation. Measurement plans, projections, and recommendations are planning tools, not certification of effectiveness or promises of future performance. Mint Exposure does not conduct participant recruitment, field operations, or direct contact with the people Client serves unless expressly agreed in a separate lawful scope.

Failure to achieve a desired result does not, by itself, establish deficient services or entitlement to a refund. These disclaimers do not excuse failure to deliver the agreed scope or meet the express professional standard, and do not limit rights that cannot lawfully be waived.

14. No Legal, Regulatory, Grant, or Compliance Advice

Mint Exposure provides initiative design services only. Mint Exposure is an independent studio and is not part of, or endorsed by, any government agency or grant program.

Mint Exposure does not provide legal advice, grant-compliance advice, grant-writing services, accounting advice, tax advice, research-ethics review, or regulatory advice.

Mint Exposure does not certify or guarantee that any deliverable complies with a grant agreement, funder requirement, agency requirement, accessibility requirement, regulation, law, policy, or industry standard.

Client is solely responsible for obtaining any required legal, grant-compliance, privacy, accessibility, or other professional review before using a deliverable.

15. Confidentiality

15.1 Confidential Information and Permitted Use

Each party will use reasonable care to protect the other party’s nonpublic information disclosed in connection with the engagement that is marked confidential or reasonably understood to be confidential. This includes business plans, pricing, internal program information, unpublished deliverables, Client data, and nonpublic details of Mint Exposure’s methods and tools. Each party will use that information only to perform or receive the services, exercise rights under the engagement, or comply with law.

15.2 Exclusions and Required Disclosure

Confidential Information excludes information the receiving party can demonstrate was publicly available without a breach, already lawfully known without a confidentiality duty, lawfully received from a third party without restrictions, or independently developed without using the disclosing party’s Confidential Information.

If disclosure is legally required, the receiving party may disclose only what is required and, when legally permitted, will give reasonably prompt notice and reasonable cooperation so the disclosing party can seek protection at its own expense. Nothing requires a governmental Client to violate applicable public-records laws; any mandatory records provisions must be addressed in the Service Agreement before work begins.

15.3 Access and Service Providers

Confidential Information may be shared only with personnel, contractors, advisers, or technology providers who reasonably need access for the engagement and are bound by confidentiality obligations or enforceable terms appropriate to the information. Each party remains responsible for compliance by persons it engages, to the extent within its control. Confidential or restricted Client material may not be submitted to a publicly accessible generative-AI service or used to train a general-purpose model without Client’s prior written authorization. Section 16 governs sensitive information even when a confidentiality agreement exists.

15.4 Return, Retention, and Duration

Upon a reasonable written request after the engagement ends, each party will return or securely delete the other party’s Confidential Information within its control, except records reasonably required for legal, tax, insurance, dispute-resolution, or compliance purposes and routine backups that cannot reasonably be selectively deleted. Retained information remains protected and may not be used for other purposes. Mint Exposure is not an archival service; Client must retain its own copies of final deliverables.

Confidentiality obligations continue for three years after the engagement ends, and for trade secrets for as long as they qualify as trade secrets under applicable law. Personal information remains protected for as long as retained and as required by applicable law. Mint Exposure may review a reasonable mutual nondisclosure agreement before receiving material; a signed agreement controls as stated in Section 3.

16. Restricted and Sensitive Information

Client must not provide Mint Exposure with:

• Protected health information or medical records.
• Personal information about minors.
• Personal information about the people Client serves, beyond what is reasonably necessary for the services.
• Social Security numbers, financial-account numbers, or government identification numbers.
• Classified, controlled, or export-controlled information.
• Any information subject to special security, handling, storage, or access requirements.

An exception requires Mint Exposure’s prior written agreement to an approved handling method and Client’s confirmation that the method is acceptable to its authorized privacy, legal, or compliance personnel.

Mint Exposure does not contact the people Client serves. Client collects any test responses and decides what to share. Client should provide only information reasonably necessary for the services and should use aggregated or properly de-identified responses whenever possible. Removing names alone may not adequately de-identify information.

Client is solely responsible for determining whether its information is restricted, controlled, classified, export-controlled, proprietary, or otherwise subject to special handling requirements before sharing it.

Client represents and warrants that it has the right to provide all materials it shares with Mint Exposure and that doing so does not violate any law, regulation, agreement, security requirement, confidentiality obligation, or third-party right.

If restricted information is sent without approval, Client must promptly notify Mint Exposure. Mint Exposure may stop processing, restrict access, arrange secure return or deletion where lawful and feasible, or suspend the engagement pending an appropriate written handling agreement. A general confidentiality commitment does not establish a HIPAA business-associate relationship, a data-processing agreement, or compliance with special security requirements. Any legally required agreement and safeguards must be in place before the information is accepted.

Each party remains responsible for privacy, security, breach notification, retention, and disposal obligations applicable to its own activities. Neither Client’s responsibilities nor these Terms waive Mint Exposure’s applicable legal duties. Each party will promptly notify the other upon learning of unauthorized access to or disclosure of the other party’s information and reasonably cooperate in response, subject to applicable law.

17. Intellectual Property and Deliverables

17.1 Client Materials

Client retains ownership of materials it supplies. Client grants Mint Exposure a limited license to use, reproduce, adapt, and share those materials with authorized service providers only as reasonably necessary to perform the engagement, subject to Sections 15, 16, and 19. Client warrants that it can grant this license.

17.2 Ownership of Final Deliverables

Upon full payment of amounts due for the applicable deliverables, Client is entitled to ownership of the original, client-specific content and creative expression in final approved deliverables specifically created for Client under the Service Agreement (“Final Deliverables”). This excludes Retained Materials under Section 17.3 and third-party materials under Section 18. Ownership does not depend on payment for an unrelated engagement.

To implement that transfer, Mint Exposure will execute a written assignment, either in a Service Agreement signed by Christina Humphrey or her authorized agent or in a separate signed instrument identifying the Final Deliverables. The assignment will transfer Mint Exposure’s transferable copyright and other agreed intellectual-property rights in the client-specific portions, effective upon full payment. Mint Exposure will obtain any necessary rights from its contributors to make the promised transfer. These website Terms alone do not substitute for a signed instrument where the law requires one.

Pending completion of the signed assignment after full payment, Mint Exposure grants Client a perpetual, worldwide, nonexclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display the paid Final Deliverables for Client’s purposes, including through Client’s vendors. No additional assignment fee is required. Payment does not establish trademark availability, registrability, exclusivity, or clearance of a name or design.

17.3 Retained Materials and MINT Method

Mint Exposure retains its pre-existing and independently developed intellectual property, including methodologies, frameworks, processes, systems, workflows, reusable templates, tools, design systems, know-how, techniques, and general skills, and its rights in the Mint Exposure name, logo, service names, website content, and MINT Method (“Retained Materials”). Retention applies to underlying methods and reusable materials, not to the original client-specific expression assigned under Section 17.2. Third-party rights remain with their respective owners.

Client does not acquire ownership of Retained Materials merely because they were used to create or included in a deliverable. To the extent Mint Exposure-owned Retained Materials are incorporated in or necessary to use a paid Final Deliverable, Mint Exposure grants Client a perpetual, worldwide, nonexclusive, royalty-free license to use, reproduce, adapt, display, and distribute them as part of or as necessary to use that Final Deliverable for Client’s purposes, including through vendors acting for Client. This license does not permit extracting and reselling, licensing, or publishing Retained Materials as a standalone template library, methodology, training product, or competing toolkit. Client may apply recommendations within its own organization and initiatives. No additional fee is required for this embedded-material license.

Mint Exposure may reuse general knowledge, skills, methods, and experience without disclosing Client Confidential Information, personal information, or identifiable Client work. This does not grant a right to reuse client-specific expression that has been assigned to Client or authorize publicity prohibited by Section 19. These provisions preserve rights recognized by applicable law and do not claim ownership of otherwise unprotectable ideas.

17.4 Payment and Use Before Final Delivery

Before payment for the applicable deliverables, Client may review drafts internally for the engagement but may not publish, distribute, commercially use, or authorize third-party use unless Mint Exposure permits it in writing. Mint Exposure may withhold unpaid Final Deliverables and their associated licenses. Suspension or a payment dispute does not automatically revoke ownership or licenses already validly granted for paid deliverables; any remedy must be consistent with applicable law and the signed assignment.

17.5 File Formats and Working Materials

Final Deliverables are supplied in the formats stated in the Service Agreement. Ownership of a Final Deliverable does not require delivery of drafts, unused concepts, raw design files, production files, research files, internal notes, or other working materials unless expressly included. Client-specific Confidential Information in excluded working materials remains protected. Rights and files for paid, completed deliverables following termination are addressed in Section 20.

18. Third-Party Assets and Licenses

Fonts, stock photography, stock illustrations, icons, templates, software, plugins, and other third-party materials may be subject to separate license terms.

Client is responsible for obtaining and maintaining any licenses needed for its intended use of third-party materials unless the Service Agreement expressly states that Mint Exposure will obtain a specific license for Client.

Mint Exposure is not responsible for Client’s use of third-party assets outside the permitted scope of any applicable license.

Before final delivery, Mint Exposure will identify material third-party assets it supplies and any known license restrictions or additional license costs relevant to the agreed use. Client must approve additional purchases in writing. Mint Exposure will obtain permissions for assets it supplies sufficient for the agreed use, or identify the license Client must obtain before use. Client remains responsible for licenses for assets it supplies and for uses beyond the agreed scope. Third-party license restrictions are not expanded by Client’s ownership or the licenses granted under Section 17.

19. Portfolio and Publicity Rights

Mint Exposure will not publicly display Client work, identify Client, use Client’s name or logo, or describe the engagement in a portfolio, case study, social-media post, website, marketing material, award submission, or other public communication without Client’s prior written permission.

Nothing in this section limits Mint Exposure’s right to use generalized, anonymized knowledge, techniques, or experience that does not reveal Client Confidential Information.

Client permission must cover the proposed material, identifying information, purpose, and timing; permission for one use is not blanket permission for other publicity. Mint Exposure will respect any approved embargo, confidentiality restriction, or limitation on publication. Public availability of Client work is not itself permission to feature it. Anonymized reuse must not reasonably identify Client or the people it serves. Client may withdraw permission for future publicity by written notice; Mint Exposure will remove affected material from channels it controls within a reasonable time, but cannot retrieve printed materials already distributed or copies controlled by third parties.

20. Cancellation and Termination

20.1 Client Cancellation

Client may cancel an engagement by written notice under Section 29.5. Cancellation is effective upon receipt or a later date stated in the notice, subject to an expressly agreed minimum term or quarterly notice period. Mint Exposure will acknowledge the notice, but acknowledgment is not a condition of cancellation. Charges and refunds are determined under Section 21.

20.2 Suspension or Termination for Cause

Mint Exposure may suspend work upon written notice for nonpayment, missing required cooperation, or a material breach that prevents performance. For a curable material breach, Mint Exposure may terminate if Client fails to cure within ten calendar days after written notice describing the breach. Client may likewise terminate for Mint Exposure’s material breach if Mint Exposure fails to cure within ten calendar days after Client’s written notice. The abandonment procedure in Section 9 applies to termination based solely on project inactivity.

Mint Exposure may suspend or terminate immediately by written notice when Client requests unlawful or infringing work, supplies restricted material without required safeguards, makes continued performance unlawful or unsafe, engages in harassment or threats, or commits a material breach that cannot reasonably be cured. Restricted-information incidents remain subject to Section 16.

20.3 Other Termination and Effects

Mint Exposure may terminate for another reason upon written notice, subject to refunding prepaid fees for services not performed under Section 21. If a force majeure event prevents performance, Section 25 also applies.

Upon termination, Mint Exposure will stop the affected work and provide an accounting of services performed, approved expenses, permitted capacity or cancellation charges, payments received, and any balance or refund. Mint Exposure will deliver completed Final Deliverables for which the applicable amounts have been paid, subject to Section 17. Drafts, incomplete work, and working files are not owed unless expressly included in the Service Agreement or agreed in writing. Existing ownership, confidentiality obligations, and rights in paid deliverables are not automatically forfeited by termination.

21. Refund Policy

21.1 General Rule

Mint Exposure commits time and capacity when an engagement is accepted. Fees for services properly performed, together with approved nonrecoverable expenses, remain payable even if Client decides not to use the work or does not achieve a desired result. Prepayment alone does not make all fees earned. This Section controls conflicting refund or nonrefundability language elsewhere in these Terms, including pauses, rush work, quarterly services, cancellation, and termination.

21.2 Cancellation and Reserved Capacity

If Client cancels before substantive work begins, Mint Exposure will refund prepaid amounts less services already performed, approved nonrecoverable expenses, and any permitted capacity or cancellation charge. If Client cancels, abandons the engagement, or causes termination after work begins, the same accounting applies to the remaining prepaid balance.

A separate reserved-capacity or cancellation charge may be retained only if its amount or calculation was clearly disclosed and accepted in the Service Agreement before capacity was reserved, reflects a reasonable estimate of anticipated loss, and is permitted by applicable law. It must not operate as a penalty or duplicate fees charged for the same work or capacity. Without an agreed charge, reserving a calendar slot alone does not make the entire payment nonrefundable.

For quarterly services expressly sold as access to defined availability during a fixed period, fees attributable to availability actually provided may be earned even if Client does not use it. That arrangement and any applicable minimum term must be stated clearly in the Service Agreement; fees attributable to unavailable or unperformed contracted services remain subject to this Section.

21.3 Mint Exposure Cancellation or Deficient Performance

If Mint Exposure cancels for a reason not caused by Client and cannot complete the services, Mint Exposure will refund prepaid fees attributable to services not performed. No capacity or cancellation charge applies to that cancellation. If Client terminates for Mint Exposure’s uncured material breach under Section 20, unused prepaid fees will be refunded without a capacity or cancellation charge, and any further remedy remains subject to applicable law and Section 23.

Mint Exposure will perform with reasonable professional skill and care and provide included revision rounds. Client should promptly identify a specific scope or quality concern in writing so Mint Exposure can address it. Subjective dissatisfaction or a desired outcome not being achieved does not alone create a refund right, but this does not excuse deficient performance or restrict legally available remedies. Corrections needed to satisfy the agreed scope or express professional standard are governed by Section 10.

21.4 Accounting and Processing

Mint Exposure will provide a written cancellation or termination accounting and issue any undisputed refund within thirty calendar days after the effective cancellation or termination date, or sooner if applicable law requires. Payment-processor posting times may vary. If amounts are disputed, the parties will address them under Section 28 without withholding an otherwise undisputed refund. Refunds will generally be returned to the original payment method unless the parties agree on another lawful method.

21.5 Protected Rights

Nothing in these Terms waives a refund, consumer-protection right, payment-dispute right, or other remedy that cannot lawfully be waived. These Terms do not prohibit a good-faith complaint or a truthful review.

22. Disclaimer of Warranties

Mint Exposure will perform the agreed services with reasonable professional skill and care and provide the deliverables expressly included in the Service Agreement. This express commitment is not displaced by the disclaimers below.

EXCEPT FOR THAT EXPRESS COMMITMENT AND ANY OTHER EXPRESS WARRANTY IN A SIGNED SERVICE AGREEMENT, AND TO THE FULLEST EXTENT PERMITTED BY LAW, SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MINT EXPOSURE DISCLAIMS OTHER EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, UNINTERRUPTED OR ERROR-FREE SERVICE, AND WARRANTIES ARISING FROM COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE.

These disclaimers do not eliminate express obligations concerning scope, intellectual-property transfer, third-party permissions, confidentiality, or refunds, and do not limit warranties or rights that cannot lawfully be excluded. Section 13 separately addresses results.

23. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MINT EXPOSURE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO AN ENGAGEMENT, INCLUDING LOST PROFITS, REVENUE, DATA, GRANTS, FUNDING, OPPORTUNITIES, REPUTATIONAL HARM, MISSED DEADLINES, OR BUSINESS INTERRUPTION TO THE EXTENT THOSE LOSSES CONSTITUTE SUCH DAMAGES.

SUBJECT TO THE EXCEPTIONS BELOW, MINT EXPOSURE’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO AN ENGAGEMENT WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. RELATED CLAIMS ARISING FROM THAT SERVICE ARE AGGREGATED, REGARDLESS OF THE NUMBER OF CLAIMS OR CLAIMANTS.

For a bundled service without a separate fee allocation, the cap is the total amount paid for that bundle. For quarterly services, the applicable service is the affected quarterly service period; where multiple periods give rise to a claim, the cap includes the fees paid for those affected periods.

These limitations apply to contract, tort, including ordinary negligence, and other theories of liability, even if the possibility of damage was disclosed. They do not limit liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be limited or excluded. They do not reduce a refund expressly due under Section 21. Nothing in these Terms creates a separate legal entity or a statutory liability shield for Christina Humphrey; “Mint Exposure” identifies the Service Provider defined above.

24. Indemnification

To the extent permitted by law, Client will defend, indemnify, and hold harmless Christina Humphrey doing business as Mint Exposure, and contractors or representatives assisting with the engagement, against third-party claims and resulting damages, liabilities, reasonable costs, and reasonable attorneys’ fees to the extent caused by:

• Client-supplied materials, data, claims, or instructions that infringe rights or violate law.
• Client’s material breach of these Terms or the Service Agreement.
• Client’s failure to obtain required rights, licenses, consents, approvals, or permissions.
• Client’s unlawful operation of an initiative, collection or sharing of responses, or use or modification of a deliverable contrary to the agreed scope or applicable law.

This obligation does not apply to the extent a claim results from Mint Exposure’s breach, negligence, willful misconduct, or materials supplied by Mint Exposure without Client direction. Client’s lawful use of an unmodified deliverable within the agreed scope does not by itself trigger indemnification.

The party seeking indemnification will give reasonably prompt written notice of the claim; delayed notice reduces obligations only to the extent it materially prejudices the defense. Client may control the defense using qualified counsel reasonably acceptable to the indemnified party. The indemnified party may participate through separate counsel at its own expense, except where a material conflict requires independent counsel at Client’s reasonable expense. The parties will reasonably cooperate. No settlement may admit fault by an indemnified party, impose nonmonetary obligations on it, or fail to provide an unconditional release without its prior written consent, which may not be unreasonably withheld.

Any indemnification involving a governmental Client is subject to its legal authority and mandatory limitations, which must be addressed in the signed Service Agreement before work begins.

25. Force Majeure

Neither party is liable for delay or failure to perform to the extent caused by an event beyond its reasonable control, such as a natural disaster, severe weather, public-health emergency, war, terrorism, civil unrest, widespread power or telecommunications failure, a material third-party platform outage, governmental action, or illness or incapacity that reasonably prevents performance. Ordinary lack of funds, routine workload, or a preventable failure to maintain reasonable safeguards does not qualify.

The affected party will give reasonably prompt notice, take reasonable steps to reduce the disruption, and resume performance when reasonably possible. Deadlines may be extended or services rescheduled to reflect the event. This provision does not excuse payment for services already properly performed or mandatory privacy or security obligations.

If the event prevents substantial performance for thirty consecutive calendar days, either party may terminate the affected engagement by written notice. Mint Exposure may terminate earlier if it reasonably determines that it cannot complete the services. Client remains responsible for services properly performed and approved nonrecoverable expenses; prepaid fees attributable to unperformed services will be refunded under Section 21, without a capacity or cancellation charge for termination caused solely by the event.

26. Independent Contractor Relationship

The Service Provider performs the services as an independent contractor. Nothing in these Terms or any Service Agreement creates an employment, partnership, joint venture, fiduciary, franchise, agency, or representative relationship between Client and the Service Provider. Neither party has authority to bind the other unless expressly authorized in writing.

This provision describes the relationship between the parties. The Service Provider remains Christina Humphrey, a sole proprietor doing business as Mint Exposure.

27. Electronic Communications and Signatures

The parties consent to conduct the engagement by electronic means, including email, electronic signatures, proposal-platform acceptance, and other electronic records. An electronic signature or acceptance may form and evidence an agreement when attributable to an authorized person and made with the required intent, to the extent permitted by applicable law.

An electronic record is not automatically a signature for every purpose. Payment or participation may evidence acceptance under Section 1 but does not, by itself, replace a signed copyright assignment required under Section 17 or a signed amendment required under Section 3. The parties may retain and reproduce electronic records for their files.

28. Governing Law, Venue, and Disputes

These Terms, each Service Agreement, and related disputes are governed by Florida law without regard to conflict-of-law rules, except where controlling federal law or other mandatory law applies.

Unless a signed Service Agreement specifies another lawful forum, exclusive venue lies in the Florida state courts in the county where the Service Provider’s principal place of business is located when the applicable Service Agreement is accepted, or, if federal subject-matter jurisdiction exists, in the United States District Court whose territorial jurisdiction includes that county. The parties consent to personal jurisdiction in those courts. The applicable county will be identified in the Service Agreement or engagement confirmation before acceptance. A later relocation does not change the agreed forum for that engagement. This clause is subject to any mandatory venue rule or nonwaivable right to another forum.

Before filing formal legal action, a party will send written notice describing the dispute and requested resolution, and the parties will attempt in good faith to resolve it for at least fifteen calendar days after receipt. This process does not require delay of emergency relief, a filing necessary to preserve a claim or meet a deadline, a legally protected payment dispute, or a complaint to a regulator. It does not extend a limitation or filing period unless the parties expressly agree in writing. These Terms do not require arbitration or waive a jury trial.

29. General Provisions

29.1 Entire Agreement

These Terms and the applicable Service Agreement constitute the entire agreement between the parties regarding the applicable engagement and replace prior discussions, understandings, representations, and agreements on that subject.

29.2 Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

29.3 No Waiver

A failure or delay by either party to enforce a provision does not waive the right to enforce it later. A waiver must be in writing and applies only to the identified instance.

29.4 Assignment

Neither party may assign the engagement without the other party’s written consent, except as expressly permitted in a signed Service Agreement. Mint Exposure may use subcontractors or service providers while remaining responsible for its agreed work, confidentiality obligations, and promised intellectual-property rights. A change in business structure does not automatically substitute a new contracting party.

29.5 Notices

Notices to Mint Exposure must be sent by email to contact@mintexposure.com, unless a Service Agreement provides a different notice address.

Notices to Client must be sent to the notice email in the Service Agreement or, if none, the authorized project contact’s email. Each party must keep its notice address current. Email notice is effective when received; a delivery-failure message does not establish receipt. If receipt is disputed, the sender must substantiate delivery or use an agreed alternative method. These email provisions do not replace formal service of legal process.

29.6 Headings

Headings are provided for convenience only and do not affect interpretation of these Terms.

29.7 Survival and Mandatory Rights

Provisions intended by their nature to continue survive completion or termination, including accrued payment and refund obligations, confidentiality for its stated duration, privacy duties, intellectual-property rights and licenses, portfolio restrictions, warranty disclaimers, liability limitations, indemnification, and dispute provisions. No provision waives a right that cannot lawfully be waived. Mandatory governmental procurement, public-records, sovereign-immunity, and fiscal requirements must be addressed in the signed Service Agreement when applicable.

30. Changes to These Terms

Mint Exposure may update these Terms prospectively. The version provided or clearly linked to Client when the applicable Service Agreement is accepted governs that engagement. Later website changes do not retroactively change an existing engagement; changes to it require the parties’ written agreement under Section 3.

Updated Terms apply to future engagements or expressly accepted renewals after Client receives notice and an opportunity to review them under Section 1. Continued participation in an existing engagement alone does not accept a later website revision.

31. Contact Information

Mint Exposure
Christina Humphrey, Sole Proprietor
Doing business as Mint Exposure, a Florida-registered fictitious name
Florida, United States
Email: contact@mintexposure.com

Mint Exposure respects the privacy of our clients, prospective clients, website visitors, and other individuals whose information we handle.

This Privacy Policy explains how Christina Humphrey, a sole proprietor doing business as Mint Exposure, under the Florida-registered fictitious name Mint Exposure, with a principal place of business in Florida (“Mint Exposure,” “we,” “us,” or “our”), collects, uses, shares, retains, and protects personal information.

This policy applies to our website, inquiries, consultation and booking requests, communications, service engagements, client file submissions, invoices, and related interactions.

It should be read together with our Terms and Conditions of Service, the applicable Service Agreement, and any signed nondisclosure agreement (“NDA”) or data-processing agreement. These documents may provide additional protections for information shared during an engagement. They do not limit privacy rights or legal obligations that cannot lawfully be waived.

This Privacy Policy describes our information practices. It does not, by itself, constitute consent to processing where separate consent is required by law.

Table of contents

1. Scope of This Privacy Policy
2. Information We Collect
3. Client Materials and Confidential Information
4. Information About Other Individuals
5. Information Collected Automatically
6. Cookies and Similar Technologies
7. How We Use Information
8. Legal Bases and Business Purposes
9. How We Share Information
10. Third-Party Service Providers
11. Payment Information
12. Dropbox Client Portal and File Uploads
13. Nondisclosure Agreements
14. Sensitive and Restricted Information
15. Sale, Sharing, and Targeted Advertising
16. Data Security
17. Security Incidents
18. Data Retention and Deletion
19. Your Privacy Choices and Rights
20. Marketing Communications
21. Third-Party Links and Services
22. Children’s Privacy
23. International Visitors
24. Changes to This Privacy Policy
25. Contact Us

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information Mint Exposure collects or receives through:

• Our website and contact forms.
• Consultation requests, booking forms, and scheduling communications.
• Email, telephone, and video meetings.
• Quotes, proposals, statements of work, and Service Agreements.
• Client onboarding and project administration.
• Dropbox uploads, shared folders, and file-transfer links.
• Invoices, payments, and related financial records.
• Initiative design, messaging, visual direction, testing, analysis, and related services.
• Other business interactions with Mint Exposure.

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual, as defined by applicable law.

“Client Materials” means documents, files, content, data, responses, and other materials supplied by or on behalf of a client for a potential or active engagement. Client Materials may contain personal information, confidential business information, or both.

This policy does not govern the independent information practices of third-party websites or services. Sections 10 and 21 explain those relationships.

2. Information We Collect

We collect information you provide, information generated through your interactions with us, and information received from service providers or authorized business contacts.

The information collected depends on how you interact with Mint Exposure.

2.1 Contact and Professional Information

You may provide:

• Your name.
• Organization or business name.
• Job title or professional role.
• Business email address.
• Telephone number.
• Mailing or billing address.
• Other contact information reasonably needed for the engagement.

2.2 Inquiry and Scheduling Information

Contact and booking requests may include:

• Your questions and service interests.
• Information about your organization, program, grant, or project.
• Program stage and relevant deadlines.
• Grant end dates, when provided.
• Preferred meeting dates and times.
• Rush-service requests.
• Messages and information you choose to share before a call.
• Records of applicable booking-policy acknowledgments.

Please do not include sensitive participant information or restricted materials in an inquiry or booking form.

2.3 Client and Project Information

During an engagement, we may receive or create:

• Grant award descriptions, work plans, and program documents.
• Project requirements, funder instructions, and reporting requirements.
• Source content, brand assets, images, templates, and style guides.
• Charts, diagrams, screenshots, reports, and other project files.
• Measurement plans and information about program objectives.
• Survey, sign-up, tracking, or pilot responses collected by the client and shared with us.
• Project correspondence, meeting notes, feedback, approvals, and revisions.
• Scope documents, schedules, deliverables, and delivery records.

Clients should provide aggregated or properly de-identified participant information whenever possible.

2.4 Transaction and Administrative Information

We may collect:

• Invoice and billing details.
• Payment amounts, dates, status, and transaction identifiers.
• Information needed to reconcile payments or address billing questions.
• Contract records and authorized-contact information.
• Privacy requests, consent records, and communication preferences.

Section 11 explains how PayPal handles payment credentials.

2.5 Information From Other Sources

We may receive information from:

• A colleague or authorized representative who introduces you or includes you in an engagement.
• Service providers that send booking, file-upload, payment, or communication notifications.
• Public professional sources, such as an organization’s website, when reasonably necessary to evaluate or provide services.

We seek to collect only information reasonably necessary for the purposes described in this policy.

3. Client Materials and Confidential Information

Client Materials may contain unpublished plans, proprietary methods, budgets, strategy, operational details, staffing information, program information, or other confidential business content.

We use Client Materials only as reasonably necessary to:

• Evaluate a potential engagement.
• Prepare a quote or Service Agreement.
• Perform the agreed services.
• Communicate about scope, requirements, feedback, and delivery.
• Manage revisions, quality, invoicing, and appropriate business records.
• Comply with law or establish, exercise, or defend legal rights.

We will not publicly display Client Materials, identify a client, use a client’s name or logo, or describe an engagement in a portfolio, case study, marketing material, or other publicity without the client’s prior written permission.

Permission for one publicity use does not authorize unrelated uses. Any approved use remains subject to the agreed purpose, timing, confidentiality restrictions, and limitations.

We may apply general knowledge, skills, and experience gained during an engagement, provided doing so does not disclose personal information, client-specific confidential information, or identifiable client work.

Consistent with our Terms of Service, confidential or restricted Client Materials will not be submitted to a publicly accessible generative-AI service or used to train a general-purpose model without the client’s prior written authorization. Any authorized use must also comply with applicable law and the governing Service Agreement or NDA.

4. Information About Other Individuals

Client communications or materials may include information about employees, contractors, partners, funders, agency contacts, community members, or program participants.

If you provide another person’s information, you must have the authority and lawful basis to share it and provide any required notices or obtain any required permissions. Share only what is reasonably necessary for the engagement.

Mint Exposure ordinarily provides initiative design and related consulting services to the client organization. The client operates its initiative, manages participant relationships, collects responses, and determines what information to share with us.

We do not recruit or contact the people a client serves as part of our standard services.

Removing names does not always adequately de-identify information. Clients should consider whether combinations of details, free-text responses, small sample sizes, or other context could identify a person.

When we process personal information solely on a client’s behalf, the client may be responsible for determining the purposes of that processing and responding to participant privacy requests. We will assist or refer requests as required by applicable law and the governing agreement.

5. Information Collected Automatically

When you visit our website, our hosting and technical service providers may receive standard technical information, including:

• Internet Protocol (“IP”) address.
• Browser type and version.
• Device type and operating system.
• Requested pages and referring-page information.
• Dates and times of requests.
• General location inferred from an IP address.
• Error, security, and diagnostic logs.
• Technical information associated with form submissions and website functions.

The information collected depends on the services and features you use.

We and our providers may use this information to deliver website content, process forms, prevent spam and abuse, maintain security, troubleshoot errors, and monitor technical performance.

Our website also loads resources from third parties, including Google Fonts. Loading an externally hosted resource requires your browser to communicate with that provider, which may receive your IP address and associated technical request information.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, local storage, server logs, or similar technologies to operate features, support security, remember functional preferences, or diagnose technical problems.

We do not currently use advertising cookies or deploy tracking technologies to conduct cross-context behavioral advertising or targeted advertising through our website.

Third-party services you visit or use, such as PayPal or Dropbox, may use their own cookies and similar technologies under their own privacy policies. Their practices may include collecting information about activity over time and across services.

You can manage or delete many cookies through your browser settings. Blocking cookies or external resources may affect website features or third-party services.

Our website is not currently configured to change its operation in response to a browser’s Do Not Track signal. This does not change our stated practices concerning advertising or the sale of personal information. Where applicable law requires recognition of an opt-out preference signal, we will honor that requirement.

If we introduce analytics, advertising pixels, session-replay tools, or other tracking technologies that materially change our practices, we will update this policy and provide required notices, controls, or consent options before using them where required by law.

7. How We Use Information

We use personal information for the purposes relevant to your interaction with us, including to:

• Respond to inquiries and service requests.
• Schedule consultations and project meetings.
• Evaluate service fit and prepare proposals.
• Establish and administer Service Agreements.
• Provide Fresh Take, Fresh Plan, Fresh Look, Fresh Read, quarterly services, and custom engagements.
• Communicate about requirements, deadlines, feedback, revisions, and delivery.
• Send invoices and manage payment records.
• Provide support and maintain client relationships.
• Operate and improve our website and business processes.
• Protect information, systems, and business operations.
• Investigate fraud, abuse, security concerns, or unlawful activity.
• Maintain necessary financial, tax, contractual, and legal records.
• Comply with applicable law.
• Establish, exercise, or defend legal claims.
• Send permitted marketing communications, subject to your choices.

Improving our services does not authorize us to repurpose identifiable participant data or confidential Client Materials for unrelated projects, advertising, or model training.

If we propose a materially different use that requires notice or consent, we will provide the required notice or obtain the required consent before proceeding.

8. Legal Bases and Business Purposes

Where applicable law requires a legal basis for processing personal information, we rely on the basis appropriate to the information and purpose.

These may include:

• Contractual necessity: taking steps at your request before entering into a contract with you or performing that contract.
• Legitimate interests: communicating with professional contacts, administering organizational engagements, operating our business, maintaining security, preventing fraud, and keeping appropriate records, where those interests are not overridden by applicable individual rights.
• Consent: processing for a purpose that requires your consent.
• Legal obligations: meeting applicable tax, accounting, privacy, security, or other legal requirements.
• Legal claims: establishing, exercising, or defending legal rights where permitted by applicable law.

When you are a representative of an organizational client, the organization’s contract does not automatically make contractual necessity the legal basis for every use of your personal information.

If we process information solely on a client’s behalf, we follow the client’s lawful instructions and the applicable agreement, subject to our own legal obligations.

9. How We Share Information

We disclose information only as reasonably necessary for a permitted purpose.

Depending on the engagement, recipients may include:

• Website hosting, form-processing, and technical-support providers.
• Email, scheduling, calendar, and video-meeting providers.
• File-storage, file-sharing, document, and electronic-signature providers.
• Payment processors.
• Contractors assisting with the agreed services.
• Attorneys, accountants, insurers, and other professional advisers.
• Authorized client contacts and collaborators.
• Courts, regulators, government authorities, or other parties when disclosure is legally required or lawfully necessary to protect rights, safety, or security.
• A prospective or actual successor in a lawful business transfer, subject to appropriate safeguards and applicable law.

Contractors and providers processing information for us must be subject to obligations appropriate to their role and the information involved. We limit access to what is reasonably necessary.

We do not treat a legal request as permission to disclose unrelated information. Where lawful and appropriate, we will notify an affected client of a required disclosure and reasonably cooperate with efforts to seek protection.

A business transfer does not authorize the recipient to disregard applicable privacy commitments or confidentiality obligations. Additional notice or consent will be provided where required.

We do not share confidential Client Materials merely because a third party requests them or because disclosure could benefit our marketing.

10. Third-Party Service Providers

We use third-party services to support our website and business. The tools relevant to a particular interaction may include:

• Netlify: website infrastructure and processing of website contact or booking forms. See Netlify’s Privacy Policy.
• Dropbox: client uploads, shared folders, file transfers, and cloud storage. See Dropbox’s Privacy Policy.
• PayPal: invoicing and payment processing. See PayPal’s Privacy Statement.
• Google Fonts: delivery of fonts used on our website. See Google’s Privacy Policy.
• Email, calendar, video-meeting, document, signing, and administrative providers used for the applicable engagement.

Some providers process information on our behalf under our instructions. Others also process information independently for their own purposes, such as account administration, fraud prevention, or legal compliance.

A provider’s independent activities are governed by its own notices and applicable law. This does not remove Mint Exposure’s responsibilities for selecting, configuring, or using providers appropriately, or for meeting our own contractual and legal obligations.

You may contact us for information about the providers involved in your engagement.

11. Payment Information

Mint Exposure uses PayPal for invoicing and payment processing.

When you pay through PayPal, payment credentials are submitted to and processed by PayPal. Please do not send complete payment-card numbers, bank-account details, passwords, or authentication codes directly to Mint Exposure by email, website form, or file upload.

We may receive information needed to administer the transaction, such as:

• Payer name and email address.
• Invoice details.
• Amount and date paid.
• Payment confirmation and status.
• Transaction identifiers.
• Refund, dispute, or reconciliation information.

We do not intentionally collect or store complete payment-card numbers or full bank-account credentials.

PayPal acts independently in processing payment information for its own payment, fraud-prevention, and legal purposes. Its practices and privacy choices are explained in PayPal’s Privacy Statement.

12. Dropbox Client Portal and File Uploads

Mint Exposure uses Dropbox for client uploads, file sharing, and cloud storage.

When you use a file-request link, shared folder, or other Dropbox-based method, Dropbox processes the submitted files and related information under its applicable terms and privacy practices.

Mint Exposure may access, download, organize, and use submitted files as reasonably necessary to evaluate an engagement, provide agreed services, communicate with the client, deliver work, and maintain appropriate records.

File submissions may include associated information such as a submitter’s name or email address, file name, upload time, and sharing or collaboration activity.

Use only the upload method provided or approved for your engagement. Do not place restricted materials in a shared folder or assume that a file-upload service is approved for every type of information.

Clients must ensure their files are authorized for sharing, appropriate for the selected method, and limited to what the engagement requires.

Restricted information remains subject to Section 14 even when the upload link is supplied by Mint Exposure or an NDA is in place.

13. Nondisclosure Agreements

Our Terms of Service include confidentiality obligations. A client may also request a separate NDA before providing confidential material.

Where the parties have signed an NDA, it governs the confidential information covered by that agreement. If it conflicts with this policy concerning treatment of that information, the NDA controls for the applicable engagement, subject to mandatory law.

An NDA does not by itself authorize collection of restricted personal information, establish special regulatory compliance, or make an otherwise unsuitable upload method acceptable.

Nothing in this policy permits a use or disclosure prohibited by an applicable NDA, Service Agreement, or data-processing agreement.

Contractual confidentiality provisions do not restrict an individual’s mandatory privacy rights or excuse legally required disclosures.

14. Sensitive and Restricted Information

Our standard services do not require access to highly sensitive personal information or specially controlled materials.

Unless Mint Exposure has first agreed in writing to an appropriate handling method and any required agreement and safeguards are in place, do not send or upload:

• Protected health information or medical records.
• Personal information about minors.
• Social Security numbers, government identification numbers, or passport details.
• Payment-card numbers or financial-account credentials.
• Passwords, authentication codes, access keys, or security-question answers.
• Biometric identifiers.
• Highly sensitive personnel information.
• Classified information or Controlled Unclassified Information (“CUI”).
• Export-controlled information, including information subject to special ITAR or EAR requirements.
• Information subject to special government, security, access, citizenship, location, storage, or handling restrictions.
• Personal information about program participants beyond what is reasonably necessary for an approved engagement.

Clients must identify applicable restrictions before sharing material and confirm that the proposed handling method is acceptable to their authorized privacy, legal, or compliance personnel.

A general confidentiality promise does not establish a HIPAA business-associate relationship, an approved CUI environment, an export-controlled system, or a specialized data-processing arrangement.

If restricted information is submitted without approval, notify us promptly. We may restrict access, stop processing, arrange secure return or deletion where lawful and feasible, or suspend the engagement while an appropriate next step is determined.

Accidental receipt does not eliminate our applicable privacy or security obligations.

15. Sale, Sharing, and Targeted Advertising

Mint Exposure does not sell personal information for money or other valuable consideration.

We do not share personal information for cross-context behavioral advertising or use it to conduct targeted advertising as those activities are defined by applicable privacy laws.

Disclosures to providers, advisers, authorized collaborators, or legal authorities for the purposes described in this policy are distinct from advertising-related disclosures, subject to applicable law.

We do not use confidential Client Materials or identifiable participant responses for advertising, portfolio displays, case studies, or promotional content without the appropriate prior written permission and any legally required individual consent.

Third-party services may have their own independent advertising or data-use practices. Their policies and available controls are described in Sections 10 and 21.

If our practices change, we will update the relevant disclosures and provide legally required choices before beginning the new activity.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle and the risks involved.

Our approach includes limiting information collection and access, using appropriate service providers and access controls, maintaining confidentiality obligations, and reviewing how information is stored and shared.

We require approved handling arrangements before accepting information that needs additional protection.

No website, device, internet transmission, email service, or storage system can be guaranteed completely secure. We cannot promise absolute security, but this limitation does not reduce our obligation to use reasonable safeguards or comply with applicable law.

You should protect your own accounts and devices, use approved communication and upload methods, and avoid sharing passwords or restricted information through ordinary forms or email.

Contact us promptly if you believe information connected to a Mint Exposure engagement has been accessed or disclosed without authorization.

17. Security Incidents

If we learn of a security incident affecting personal information or confidential Client Materials in our possession or control, we will take reasonable steps to assess, contain, and address it.

We will notify affected clients, individuals, authorities, or other parties when and as required by applicable law and governing agreements.

When we handle information on a client’s behalf, we will provide required notice and reasonably cooperate with the client’s lawful incident-response obligations.

We will preserve information required for an investigation or legal obligation and avoid disclosures that could unnecessarily expose additional personal information.

Notification decisions, recipients, and timing depend on the incident, our role, applicable law, and the governing agreement. This policy does not substitute a contractual deadline for a mandatory legal deadline.

18. Data Retention and Deletion

We retain personal information and Client Materials for as long as reasonably necessary for the purposes described in this policy, unless a different period is required by law or an applicable agreement.

In deciding how long to retain information, we consider:

• Whether an inquiry or engagement is active.
• The time needed to complete services, revisions, delivery, and support.
• The nature and sensitivity of the information.
• Tax, accounting, contractual, and other recordkeeping requirements.
• Applicable limitation periods, disputes, and legal holds.
• Privacy requests and agreed return or deletion obligations.
• Whether the purpose can be met using less information or de-identified records.

Inquiry information, project files, transaction records, and security logs may have different retention needs. We do not treat all information as requiring indefinite retention.

Clients may request return or deletion of Client Materials after an engagement. We will address the request under the applicable agreement and law.

We may retain records reasonably required for legal, tax, insurance, compliance, or dispute-resolution purposes. Routine backups that cannot reasonably be selectively deleted may remain until overwritten or deleted through normal retention processes. Retained information remains protected and is not available for unrelated use.

Confidentiality obligations continuing after an engagement do not, by themselves, require us to retain the underlying information for the full confidentiality period.

Mint Exposure is not an archival service. Clients should retain their own copies of source materials and final deliverables.

19. Your Privacy Choices and Rights

You may contact us to ask about our information practices, update your contact information, change communication preferences, or request access to or deletion of information about you.

Depending on your location, our activities, and applicable law, you may have rights to:

• Confirm whether we process your personal information.
• Access personal information and obtain information about its use or disclosure.
• Correct inaccurate information.
• Request deletion.
• Obtain a portable copy of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of sale, advertising-related sharing, targeted advertising, or certain profiling, where applicable.
• Appeal a privacy-request decision.
• Complain to a competent privacy authority.

These rights are subject to applicable legal conditions and exceptions. Listing them does not mean every privacy law applies to Mint Exposure or every request must be fulfilled in full.

To make a request, email contact@mintexposure.com with the subject line “Privacy Request.” Describe your request and provide enough information for us to locate the relevant records. Please do not send sensitive identification documents unless we request an appropriate verification method.

We may reasonably verify your identity and, where relevant, an authorized representative’s authority. Verification should be proportionate to the request and the risk of disclosing information to the wrong person.

We will respond within applicable legal deadlines. If an extension is permitted and needed, we will provide any required notice.

We may limit or deny a request where permitted by law, including to protect another person’s information, comply with a legal retention requirement, preserve security, or address a valid legal exception. A contract or NDA does not override a mandatory privacy right.

If we process the requested information solely on a client’s behalf, we may refer the request to that client and assist as legally required.

If applicable law provides an appeal right, reply to our decision or email us with the subject line “Privacy Appeal.” We will explain the appeal outcome and any legally required further complaint options.

We will not unlawfully discriminate or retaliate against you for exercising a protected privacy right. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

20. Marketing Communications

We may send marketing communications where permitted by law and obtain consent when required.

You can opt out by:

• Using the unsubscribe option provided in the message.
• Replying with an opt-out request, where replies are accepted.
• Emailing contact@mintexposure.com.

We will honor opt-out requests within the time required by applicable law. We may retain a limited suppression record so we can respect your preference.

Providing contact information for an inquiry or booking does not, by itself, authorize unrelated marketing where separate consent is required.

Opting out of marketing does not prevent necessary, non-promotional messages about a requested inquiry, active engagement, invoice, payment, security issue, or other administrative matter.

21. Third-Party Links and Services

Our website and communications may link to or provide access to third-party services, including Dropbox, PayPal, social-media platforms, meeting services, and other business tools.

When you interact directly with an independent third-party service, its privacy policy governs its independent collection and use of information.

Third parties may collect information about your interactions through their own accounts, cookies, logs, or other technologies. We encourage you to review their policies and available privacy controls before providing information.

A third-party link does not authorize that provider to receive confidential Client Materials beyond an approved purpose or excuse our responsibilities for information we disclose to it.

This policy governs Mint Exposure’s own practices; it does not replace a third party’s notice or account controls.

22. Children’s Privacy

Mint Exposure’s website and services are intended for organizations, professional contacts, and adults. They are not directed to children under 18, and we do not enter service engagements directly with minors.

We do not knowingly solicit personal information directly from children through our website or inquiry forms.

Clients must not provide personal information about minors unless an appropriate handling arrangement has been approved in writing under Section 14 and all legally required permissions and safeguards are in place.

If you believe a child has submitted personal information without appropriate authorization, contact contact@mintexposure.com. We will take appropriate steps to assess and address the information, including deletion where required.

23. International Visitors

Mint Exposure is based in Florida, United States.

Information may be processed or stored in the United States and in other locations where our providers operate. Those locations may have privacy laws that differ from the laws where you live.

Where applicable law requires a lawful international-transfer mechanism or additional safeguards, we will use or require the appropriate mechanism or safeguards before the relevant transfer.

Visiting our website or sending information does not, by itself, constitute consent to a transfer where separate consent is legally required.

If an engagement involves information subject to international privacy requirements, tell us before providing it so the parties can determine the appropriate agreement and handling arrangements.

You may contact us for information about international processing relevant to your engagement.

24. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology, information practices, or legal requirements.

We will post the revised policy and update the Last Updated date. Where a change has a different effective date, we will identify it.

For material changes, we will provide additional notice where required. If a new use of previously collected information requires consent or another legal basis, we will obtain the required consent or establish that basis before proceeding.

Posting an updated policy does not retroactively authorize uses prohibited by an existing NDA, Service Agreement, or applicable law. Continued website use does not replace separate consent where required.

25. Contact Us

For privacy questions, requests, or concerns, contact:

Mint Exposure
Christina Humphrey, Sole Proprietor
Doing business as Mint Exposure, a Florida-registered fictitious name
Florida, United States
Email: contact@mintexposure.com

For requests about your personal information, use the subject line “Privacy Request.” For an appeal where applicable, use “Privacy Appeal.”

This Booking and Scheduling Policy (the “Policy”) applies to discovery consultations, project consultations, kickoff meetings, review meetings, revision meetings, recurring check-ins, and other appointments scheduled with Christina Humphrey, a sole proprietor doing business as Mint Exposure, under the Florida-registered fictitious name Mint Exposure, with a principal place of business in Florida (“Mint Exposure,” “we,” “us,” or “our”).

The person or organization booking or receiving the appointment is referred to as “Client,” “you,” or “your.” A person booking on behalf of an organization represents that they have authority to arrange the appointment and accept applicable booking terms for that organization.

This Policy must be provided or clearly linked before you accept a booking. By booking after receiving notice of this Policy and an opportunity to review it, you agree to the applicable scheduling requirements. Requesting an appointment does not, by itself, create a paid project engagement.

This Policy supplements our Terms and Conditions of Service. Our Privacy Policy explains how we handle booking information and other personal information. Any applicable Service Agreement or signed nondisclosure agreement also governs the engagement.

Our Terms and Conditions of Service control conflicting provisions of this Policy, including payment, refunds, suspension, termination, and liability. A Service Agreement signed by both parties may expressly provide different terms for a particular engagement.

Table of contents

1. Consultation Requirement
2. First-Come, First-Served Booking
3. Rush Requests and Scheduling Priority
4. Appointment Confirmation
5. Client Preparation and Attendance
6. Rescheduling Policy
7. Cancellations
8. No-Call/No-Show Policy
9. Emergencies and Exceptional Circumstances
10. Ongoing Projects and Required Touchpoints
11. Late Arrivals
12. Mint Exposure Rescheduling or Cancellation
13. Meeting Conduct
14. Changes to This Policy
15. Contact Information

1. Consultation Requirement

A consultation is required before Mint Exposure accepts payment for a new project or begins services for a new client, unless we waive that requirement in writing.

The consultation helps the parties:

• Clarify the client’s initiative, program, or service needs.
• Discuss the intended audience, objectives, deadlines, and requirements.
• Identify relevant source materials and information.
• Determine whether Mint Exposure’s services are an appropriate fit.
• Discuss scope, availability, potential rush requirements, and client responsibilities.
• Establish the appropriate next steps.

A consultation does not obligate either party to enter an engagement. It does not guarantee a quote, project acceptance, reserved production capacity, or a particular delivery date.

Project services begin only after Mint Exposure accepts the engagement and the applicable agreement, payment, intake, and scheduling requirements are satisfied.

We may decline a prospective engagement when it falls outside our service scope, the requested timeline is not feasible, necessary materials or safeguards are unavailable, or other legitimate business considerations prevent acceptance.

Any consultation fee must be clearly disclosed and accepted before booking. This Policy does not itself establish a consultation fee.

2. First-Come, First-Served Booking

Standard appointments and project requests are generally scheduled on a first-come, first-served basis, subject to availability, client readiness, and satisfaction of applicable booking requirements.

Submitting a request does not reserve an appointment or production slot.

An appointment is reserved when you receive written confirmation from Mint Exposure or an authorized booking platform.

For paid project work, dates and production capacity are confirmed only after:

1. Mint Exposure approves the engagement.
2. Client accepts the applicable Service Agreement.
3. Required payment has cleared.
4. Required intake information, initial materials, approvals, and access have been provided.
5. The parties confirm the schedule in writing.

An earlier inquiry does not take priority over a later engagement that is ready to begin and has satisfied these requirements.

We may release or decline unconfirmed requests. Changes to confirmed appointments are governed by this Policy.

3. Rush Requests and Scheduling Priority

A rush request asks us to schedule an appointment or perform project work sooner than our standard availability or agreed turnaround time.

Rush requests are subject to availability and written acceptance. We are not required to accept same-day appointments or expedited work.

If we accept a rush engagement:

• The expedited scope and schedule will be confirmed in writing.
• Any rush fee will be disclosed and accepted before it is charged.
• Client must meet the agreed accelerated deadlines for materials, payment, feedback, review, and approval.
• Same-day or next-business-day responses may be required if stated in the agreed schedule.
• A missed client deadline may require a revised schedule or scope.

Accepted rush work may receive priority within available capacity, subject to existing commitments. Rush priority does not automatically displace another client’s confirmed appointment or override a firm contractual deadline.

We cannot guarantee availability merely because a request is marked urgent. Acceptance of rush work also does not eliminate the effects of incomplete materials, delayed approvals, technical outages, or other circumstances addressed in our Terms of Service.

Any additional fee, suspension, termination, or refund remains subject to the applicable Service Agreement and Terms of Service.

4. Appointment Confirmation

An appointment is confirmed only when you receive written confirmation from Mint Exposure or an authorized booking platform.

Review the confirmation for:

• Date, start time, and duration.
• Time zone.
• Meeting format or location.
• Meeting link, telephone instructions, or access details.
• Required attendees and preparation.
• Applicable fees.
• Rescheduling and cancellation deadlines.

Unless the confirmation expressly states otherwise, appointment times are in Eastern Time, America/New_York, including applicable daylight-saving changes.

The 48-hour notice period means 48 actual elapsed hours before the confirmed start time, including weekends and holidays.

If confirmation is missing or appears incorrect, email contact@mintexposure.com promptly. Check your spam folder and ensure the contact information you provide is accurate.

A reminder is a courtesy. Failure to receive a reminder does not cancel a confirmed appointment or change its notice deadline.

5. Client Preparation and Attendance

To make scheduled time productive, Client should:

• Attend at the confirmed start time.
• Ensure the appropriate project lead, decision-maker, or authorized representative attends.
• Review any preparation materials provided in advance.
• Have relevant project context, objectives, deadlines, and requirements available.
• Consolidate questions and stakeholder feedback when applicable.
• Test the meeting link, device, internet connection, microphone, or telephone access.
• Notify us promptly if a necessary attendee cannot attend.
• Provide complete and accurate information.

Share project documents through Dropbox or another approved method. Do not place sensitive customer information, passwords, medical information, or restricted materials in booking forms, ordinary emails, or meeting chats.

If missing attendees, unavailable materials, or lack of preparation prevents a productive meeting, we may limit or end the appointment and arrange an appropriate next step.

Any financial consequence must follow the fee disclosures accepted before booking and the refund provisions of our Terms of Service.

6. Rescheduling Policy

6.1 Required Notice

Request a reschedule at least 48 hours before the confirmed appointment start time.

Submit the request through an available booking-management link or email contact@mintexposure.com.

The time we receive your request determines whether notice was timely. You do not need to wait for our acknowledgment to establish that you provided notice.

However, your preferred replacement date is not reserved until we confirm it in writing. Do not assume a requested new time has been accepted.

6.2 Monthly Rescheduling Limit

Client may make up to two client-requested appointment reschedules per calendar month, across appointments for that client or organization, unless an applicable Service Agreement states otherwise.

A completed reschedule counts in the calendar month in which we received the change request. Asking about availability without changing an appointment does not count.

Changes initiated by Mint Exposure do not count toward your limit.

Additional reschedules require our written approval and depend on availability, the circumstances, scheduling history, and the effect on project deadlines.

Exceeding the limit does not automatically create a fee. Any additional charge must be disclosed and accepted in advance.

6.3 Requests With Less Than 48 Hours’ Notice

A request received fewer than 48 hours before the appointment is a late rescheduling request.

Depending on the circumstances and previously accepted booking terms, we may:

• Approve the change without a charge.
• Offer a replacement based on current availability.
• Treat the original slot as a late cancellation.
• Count an approved change toward the monthly limit.
• Apply an expressly agreed late-rescheduling charge or meeting-allocation rule.
• Revise a project schedule affected by the change.

We do not impose an undisclosed fee or recover twice for the same missed appointment.

Bookings accepted fewer than 48 hours before their start time may leave no opportunity to satisfy the usual notice period. Any applicable late-change consequence must still be clearly disclosed and accepted before that booking.

7. Cancellations

7.1 How to Cancel

Provide at least 48 hours’ notice to cancel an appointment.

Use an available booking-management link or email contact@mintexposure.com. Identify the appointment you are canceling.

Cancellation is effective when your notice is received, or on a later date stated in the notice. Our acknowledgment confirms receipt but is not a condition of cancellation.

7.2 Timely Cancellation

When you cancel with at least 48 hours’ notice:

• No late-cancellation charge applies.
• You may request another appointment, subject to availability.
• Any separately paid appointment fee will be handled under the accepted booking terms and the Refund Policy in our Terms of Service.

If no valid retention charge applies and the appointment services have not been performed, the unused prepaid amount will be refunded. A credit may be provided instead if you agree to it.

7.3 Late Cancellation

A notice received fewer than 48 hours before the start time is a late cancellation.

If clearly disclosed and accepted before booking, and permitted by law, the applicable terms may allow us to:

• Retain an agreed amount attributable to reserved capacity.
• Apply the missed appointment against an included meeting allowance.
• Charge an agreed cancellation fee.
• Require payment of an amount properly due before accepting a replacement booking.

Any capacity or cancellation charge must meet the requirements of Section 21 of our Terms of Service. It must not operate as a penalty or duplicate another charge for the same time.

7.4 Appointment Cancellation and Project Cancellation

Canceling an appointment does not automatically cancel an active project or quarterly engagement.

If you also intend to cancel project services, state that expressly in your written notice. Project cancellation, outstanding charges, refunds, and delivery rights are governed by the Service Agreement and Terms of Service.

8. No-Call/No-Show Policy

A no-call/no-show occurs when Client fails to attend a confirmed appointment and does not notify us before its scheduled start time.

An arrival more than 15 minutes late without communication may be treated as a no-show if the meeting can no longer reasonably proceed. For an appointment shorter than 15 minutes, failure to attend before the scheduled end may constitute a no-show.

A cancellation received after the appointment starts does not constitute timely notice, but we will consider the circumstances under Section 9.

For a no-show, we may:

• Release the remaining appointment time.
• Require a new booking.
• Apply an expressly agreed no-show charge or meeting-allocation rule.
• Revise an affected project schedule.
• Address repeated missed appointments under the cooperation, suspension, and termination provisions of our Terms of Service.

No-show charges or retained payments must be clearly disclosed and accepted before booking, permitted by law, and consistent with the Refund Policy in our Terms of Service.

A no-show does not automatically make all payments for an entire project nonrefundable.

9. Emergencies and Exceptional Circumstances

Emergencies and unforeseen circumstances can prevent attendance or timely notice.

If serious illness, an accident, a family emergency, severe weather, a significant technical outage, or another exceptional circumstance affects your appointment, notify us as soon as reasonably possible.

We may, depending on the circumstances:

• Waive an otherwise applicable late-change or no-show charge.
• Permit a reschedule beyond the monthly limit.
• Offer an agreed credit.
• Adjust a project schedule.
• Arrange another reasonable way to complete the necessary discussion.

You do not need to disclose medical records or unnecessary sensitive details to explain a scheduling problem.

A voluntary exception applies to the identified appointment and does not automatically change future booking rules. We will also provide accommodations required by applicable law.

10. Ongoing Projects and Required Touchpoints

Active projects and quarterly engagements may require kickoff meetings, working sessions, review calls, check-ins, approvals, or other touchpoints to complete the agreed services.

These may be needed to:

• Confirm strategic direction and audience needs.
• Review source materials and requirements.
• Discuss concepts, plans, messaging, or visual direction.
• Resolve questions.
• Receive consolidated feedback.
• Obtain decisions and approvals.
• Plan testing or review results.
• Confirm delivery and next steps.

Client must make the appropriate authorized representative reasonably available and provide timely input.

Meetings expressly included in the Service Agreement, and reasonable meetings initiated by Mint Exposure to perform the agreed scope, do not incur a separate fee unless the Service Agreement provides otherwise.

Additional client-requested meetings or work outside the agreed scope may require a written change order. We will disclose and obtain written acceptance of any additional fee before charging it.

Missed touchpoints or delayed decisions may affect delivery dates. Pauses, suspension, abandonment, or termination must follow the procedures in our Terms of Service.

Silence or a missed meeting is not final approval or authorization to publish a deliverable.

11. Late Arrivals

Join appointments at the confirmed start time.

If you arrive late:

• The appointment will generally end at its original end time.
• We may not be able to cover the full agenda.
• We are not required to extend the meeting if doing so affects other commitments.
• Any remaining discussion may require another appointment.

A late arrival does not automatically entitle you to a free replacement or additional meeting time. Any charge, retained fee, or use of a meeting allowance remains subject to the accepted booking terms and our Terms of Service.

If you expect a delay, email us as soon as possible. More than 15 minutes of unexplained lateness may be handled under Section 8.

If Mint Exposure starts late, we will make reasonable efforts to provide the agreed meeting time or arrange an appropriate replacement or refund for the undelivered portion of a separately paid appointment.

12. Mint Exposure Rescheduling or Cancellation

We may need to change an appointment because of illness, emergency, technical failure, severe weather, or another scheduling disruption.

We will notify you as promptly as reasonably possible and offer a reasonable replacement time or alternative way to complete the appointment.

Changes initiated by Mint Exposure:

• Do not count toward your rescheduling limit.
• Do not create a client late-cancellation or no-show charge.
• Do not reduce your included meeting allowance for time we did not provide.

If you paid separately for an appointment that we cancel, we will offer rescheduling. If a replacement cannot reasonably be arranged or you decline the replacement, we will refund the prepaid amount attributable to the unperformed appointment services. A credit may be substituted only with your agreement.

If the appointment is part of an active engagement, we will address its effect on the project schedule and provide the agreed services or handle cancellation and refunds under our Terms of Service.

Any limitation of liability remains subject to Section 23 of our Terms of Service and rights that cannot lawfully be limited.

13. Meeting Conduct

We expect respectful, professional communication from everyone attending a meeting.

Participants must not engage in harassment, discrimination, threats, intimidation, abusive conduct, or other behavior that materially disrupts the appointment.

We may end an appointment immediately if conduct makes continued participation unsafe, unlawful, or unreasonably disruptive. Any further suspension or termination of an engagement will follow our Terms of Service.

Charges or refunds following an ended appointment are determined under the applicable agreement and Refund Policy. Ending a meeting does not automatically forfeit every prepaid amount.

Do not record, transcribe, or introduce an automated meeting bot without notifying the other participants and obtaining their prior consent. Any approved recording or transcript remains subject to applicable law, confidentiality obligations, and our Privacy Policy.

14. Changes to This Policy

We may update this Policy to reflect changes in our services, scheduling practices, or legal requirements.

The version provided or clearly linked when you accept a booking governs that appointment. Later website changes do not automatically alter an existing confirmed appointment.

For meetings under an existing Service Agreement, incorporated scheduling terms continue to apply unless the parties agree to a change in writing.

We will update the Last Updated date when this Policy changes. Any new fee or materially different booking requirement must be disclosed before you accept a booking to which it applies.

15. Contact Information

For booking, rescheduling, cancellation, or scheduling questions, contact:

Mint Exposure
Christina Humphrey, Sole Proprietor
Doing business as Mint Exposure, a Florida-registered fictitious name
Florida, United States
Email: contact@mintexposure.com

For scheduling changes, include your name, organization, appointment date and time, and the requested change.

Mint Exposure is committed to making our website and services accessible to people with disabilities, including people who use assistive technology.

We want visitors to be able to learn about our services, contact us, request a consultation, share permitted project materials, and access essential information without unnecessary barriers.

Mint Exposure is operated by Christina Humphrey, a sole proprietor doing business as Mint Exposure, under the Florida-registered fictitious name Mint Exposure, with a principal place of business in Florida.

This statement explains our accessibility goals, areas of focus, and how to request assistance. It applies to the Mint Exposure website and digital content we directly create and control. It also explains how we can help when a third-party service connected to our business presents an accessibility barrier.

Table of contents

1. Our Accessibility Commitment
2. Accessibility Standard and Goal
3. Accessibility Features and Priorities
4. Keyboard Navigation and Screen Readers
5. Color, Text, and Responsive Design
6. Motion and Animation
7. Before-and-After Demonstration
8. Illustrative Examples and Visual Content
9. Third-Party Services
10. Accessibility Status and Limitations
11. Alternative Access and Accommodation Requests
12. Accessibility Feedback
13. Assessment and Ongoing Improvement
14. Changes to This Statement
15. Contact Us

1. Our Accessibility Commitment

We aim to provide an accessible and usable experience for people with a range of disabilities, including disabilities affecting vision, hearing, mobility, speech, and cognition.

Accessibility is a consideration in how we design, maintain, and improve our website and communicate with clients.

If a barrier prevents you from accessing information or completing a task, we want to help you complete that task and address the underlying issue.

You do not need to purchase services to request help accessing our website.

2. Accessibility Standard and Goal

Our accessibility goal is to work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA for website content and functionality under our control.

WCAG 2.2 provides recommendations for making web content more accessible to people with disabilities.

This is a design and improvement goal. This statement does not assert that every page or feature has been verified to meet every applicable WCAG requirement.

We recognize that meeting a technical standard does not necessarily address every person’s access needs. We welcome feedback about barriers even when they are not covered by a particular guideline.

3. Accessibility Features and Priorities

Our accessibility work focuses on:

• Navigation and controls that can be used with a keyboard.
• Visible indicators showing which link or control has keyboard focus.
• Clear headings and a logical reading order.
• A way to move past repeated navigation to the main content.
• Text alternatives for images that convey meaningful information.
• Keeping purely decorative visuals from interrupting screen-reader use.
• Readable text and sufficient color contrast.
• Layouts that adapt to different screen sizes and enlarged text.
• Clear form labels, instructions, and error messages.
• Alternatives to interactions that depend on dragging, precise movement, or visual comparison.
• Support for reduced-motion preferences.

These are priorities for implementation and review, rather than a certification that every feature has been tested successfully in every environment.

4. Keyboard Navigation and Screen Readers

We aim to make essential website functions usable without a mouse.

This includes navigating pages, opening links, using controls, and completing contact or booking forms.

We also aim to use headings, labels, descriptive links, and a logical content order so people using screen readers can understand and navigate the website.

If you cannot reach or operate a control, encounter unclear labels, or find that a screen reader does not communicate information you need, please contact us. We can help with the task while evaluating the issue.

5. Color, Text, and Responsive Design

We aim to present information with readable text, sufficient contrast, and layouts that work on phones, tablets, and larger screens.

Important instructions and messages should not depend on color alone.

Visitors should be able to use browser zoom and device accessibility settings to enlarge content. We seek to keep essential information and controls usable when content is enlarged.

If text becomes difficult to read, content is cut off, or a layout prevents you from completing a task, let us know. We can provide the information through another appropriate format.

6. Motion and Animation

Our website may include decorative animation, transitions, and interactive visual demonstrations.

Our goal is to respect device or browser reduced-motion preferences by reducing or removing nonessential movement.

Essential information should remain understandable without animation. Movement should not be necessary to learn about our services or contact us.

If animation or movement creates a barrier, please contact us for the information or assistance you need in another format.

7. Before-and-After Demonstration

The website includes a before-and-after demonstration illustrating how structure, hierarchy, and design can change the presentation of information.

Our goal is to make the comparison understandable without requiring a visitor to see or drag the visual divider. This includes keyboard-operable controls and an equivalent written explanation.

If you cannot use the demonstration, we can provide a text description of the comparison. Access to this visual effect is not required to inquire about or request our services.

8. Illustrative Examples and Visual Content

Our website may include fictional examples, layouts, diagrams, timelines, and other visuals that illustrate our initiative-design approach.

We aim to present essential information as readable text and provide descriptions for meaningful visual content.

Decorative details should not be the only way to understand an example.

If an example, image, or diagram is difficult to interpret with your preferred technology or format, ask us for a written explanation or another appropriate alternative.

9. Third-Party Services

Some parts of the client experience involve third-party services, including:

• Dropbox for receiving and sharing project materials.
• PayPal for invoicing and payments.
• Scheduling and calendar tools.
• Email and video-meeting services.
• Other website resources or embedded content.

We do not control every feature or update on these platforms. Their accessibility may differ from the accessibility of our own website.

If a connected service prevents you from booking, submitting permitted materials, paying an invoice, or completing another essential task, contact us. We will work with you to identify an appropriate alternative and, where useful, raise the issue with the provider.

Using a third-party platform does not remove our responsibility to address access needs within our services.

10. Accessibility Status and Limitations

We are working toward our accessibility goal. Full conformance is not claimed in this statement.

Areas requiring attention as the website develops include:

• Interactive comparisons and other visual controls.
• Motion and decorative effects.
• Contact and booking forms, including error messages.
• Documents and downloadable materials.
• Content supplied by clients or other third parties.
• Third-party upload, payment, and meeting services.

This list identifies areas for review; it is not a list of confirmed failures from a completed accessibility audit.

If you encounter a specific barrier, please report it. We will assess the issue, consider a correction, and help provide access to the information or task involved.

11. Alternative Access and Accommodation Requests

If you cannot access information or complete an action because of an accessibility barrier, contact us by email or telephone.

Depending on your needs, assistance may include:

• Providing information by email.
• Arranging a consultation without requiring the website booking form.
• Providing a written description of visual content.
• Supplying a document in another accessible format.
• Arranging an appropriate alternative for submitting project materials.
• Discussing another way to complete a payment-related task.
• Adjusting the communication method for a meeting or project discussion.

Tell us what you are trying to do and what format or communication method would help. You do not need to provide a diagnosis or medical records to request accessibility assistance.

We will work with you to identify an appropriate approach and provide accommodations required by applicable law. We will not impose an additional charge for an accommodation that must be provided without charge.

Alternative methods for sharing project information must preserve appropriate privacy, confidentiality, and security safeguards. We will work with you on a suitable method rather than ask you to disclose restricted information through an unsuitable channel.

12. Accessibility Feedback

We welcome accessibility feedback.

To help us understand an issue, you may include:

• The page address or title.
• What you were trying to do.
• A description of the barrier.
• Your device, browser, or assistive technology, if you wish to share it.
• Your preferred way to receive assistance.

These details are helpful but are not required to request help.

Email contact@mintexposure.com with the subject line “Accessibility Request,” or call (407) 485-1103.

We will review your message and respond as soon as reasonably practicable. If you have a time-sensitive access need, please mention the relevant deadline.

If a permanent correction cannot be made immediately, we will discuss an alternative way to access the information or complete the task.

13. Assessment and Ongoing Improvement

Our approach to accessibility improvement includes reviewing the website as content and features change and considering feedback from people who encounter barriers.

Review priorities include:

• Keyboard navigation and visible focus.
• Heading structure, reading order, and link descriptions.
• Form labels, instructions, and error handling.
• Text alternatives and descriptions.
• Color contrast and readability.
• Browser zoom and mobile layouts.
• Reduced-motion behavior.
• Essential tasks involving third-party services.

Automated checks can help identify some issues, but they do not replace manual review or feedback from people using the website.

This statement does not identify a completed independent audit or certify compatibility with particular screen readers, browsers, or devices. Any future published assessment results should describe the scope and date of the assessment.

14. Changes to This Statement

We may update this statement as our website, services, accessibility work, or applicable guidance changes.

When we revise it, we will update the Last Updated date.

Updates may include changes to our accessibility goal, available assistance, identified barriers, or completed assessment information.

This statement does not limit accessibility rights or obligations under applicable law.

15. Contact Us

For accessibility assistance, feedback, or alternative-format requests, contact:

Mint Exposure
Christina Humphrey, Sole Proprietor
Doing business as Mint Exposure, a Florida-registered fictitious name
Florida, United States

Email: contact@mintexposure.com
Telephone: (407) 485-1103
Suggested subject line: Accessibility Request